Frequently Asked Questions
Find answers to the most common questions about Omni-Trust Insurance's products and services.
Quick Answers
General Banking
Find answers to common questions about our services.
How do I open an account?
Visit any Omni-Trust Insurance branch with your National ID or Passport, Tax PIN Certificate, a recent utility bill, and a passport-size photograph. You can also start the process online.
What are the minimum balance requirements?
Savings Account: Varies by product. Current Account: Check our product pages for specific requirements. No minimum balance for basic accounts.
How do I reset my online password?
Click "Forgot Password" on the login page. A reset link will be sent to your registered email. You can also visit any branch with your ID for immediate assistance.
What are your branch operating hours?
Most branches operate Monday to Friday, 8:30 AM to 4:30 PM. Selected branches are open on Saturdays 9:00 AM to 1:00 PM.
How do I report a lost or stolen card?
Block your card immediately through our mobile app or call our 24/7 customer service line. A replacement card will be issued within 3-5 business days.
Can I open an account online?
Yes! Start your application through our website or mobile app. You'll need to visit a branch once for biometric verification, which takes about 15 minutes.
How do I apply for a loan?
Apply online, through our mobile app, or visit any branch. You will need proof of income, identification documents, and bank statements. Processing times vary by product.
What currencies do you support?
We support multiple currencies including USD, EUR, GBP, and local currency. Multi-currency accounts are available for business and diaspora customers.
How do I update my contact information?
Update your phone number, email, or address through our mobile app, internet banking, or at any branch with valid identification.
Is mobile banking free?
Yes, downloading and using the Omni-Trust Insurance mobile app is completely free. Standard data charges from your mobile provider may apply.
How do I set up a standing order?
Standing orders can be set up through internet banking, our mobile app, or at any branch. You can schedule recurring payments for bills, rent, or savings.