File a Claim
We make the claims process simple, fast, and transparent.
How to File a Claim
- Step 1: Call our 24/7 Claims Hotline: +254 800 100 200
- Step 2: Complete the online claims form or visit any branch
- Step 3: Submit supporting documents (police abstract for motor, medical reports for health)
- Step 4: Our assessor will review your claim within 24 hours
- Step 5: Settlement processed within 72 hours for approved claims
Required Documents
- Motor Claims: Police abstract, driving license, photos of damage, repair estimates
- Health Claims: Hospital discharge summary, invoices, prescription copies
- Life Claims: Death certificate, policy document, beneficiary ID