Contact Us
We're here to help. Reach out and our team will respond within 24 hours.
Send Us a Message
Fill out the form below and our team will get back to you within one business day.
Book an Appointment
Schedule a meeting with one of our specialists at your preferred branch.
Visit Our Branches
Head Office — Upper Hill
Mombasa Regional Office
Nakuru Branch
Contact FAQs
Find answers to common questions about our services.
What are your customer service hours?
Our customer service centre is available Monday to Friday 8:00 AM - 6:00 PM and Saturday 9:00 AM - 1:00 PM. Our automated phone banking and mobile app are available 24/7.
How can I reach you in an emergency?
For card blocking or fraud reporting, call our 24/7 emergency hotline at +254 800 100 200. You can also block your card instantly through our mobile app.
Do I need an appointment to visit a branch?
Walk-ins are welcome for most services. However, for loan consultations, investment advisory, and account opening, we recommend booking an appointment to ensure a specialist is available.
How long does it take to get a response?
Email inquiries are responded to within 24 business hours. Social media messages are typically answered within 2 hours during business hours.